We specialize in smart home security solutions, including wired and wireless video doorbells, floodlight cameras, solar-powered cameras, and complete alarm systems. Our services include professional installation, troubleshooting, and customer support to ensure your home is secure and your devices work seamlessly.
We are based in Dublin, Ireland, and provide services across Dublin, Cork, and surrounding areas, including Wicklow, Navan, Drogheda, Kildare, and more. Contact us to check service availability in your specific location.
Yes, we offer free online consultations before installation. Additionally, on the day of installation, we bring all the necessary products and provide personalized recommendations to help you choose the best solutions for your home.
You can reach us via phone, email, WhatsApp, or through our website’s contact form. We’re here to answer your questions and provide assistance whenever you need it.
Product-Related
Wired video doorbells are connected to your home’s existing doorbell wiring, providing constant power. Wireless doorbells are battery-powered, making them ideal for homes without existing doorbell wiring. Both offer high-definition video, two-way audio, and motion detection.
Our wired floodlight cameras and doorbells are capable of 24/7 recording. Wireless models record when motion is detected to conserve battery life. If constant recording is a priority, we recommend wired options.
No, our devices do not require a monthly subscription. All footage is stored locally on an SD card or via optional cloud storage.
Yes, our app allows you to manage multiple devices, such as doorbells, cameras, and alarms, all in one place.
Yes, all our cameras are designed to withstand Irish weather conditions, including rain and wind. They are built to perform reliably outdoors.
We provide free consultations before installation and can recommend the best options based on your property layout and security needs. We also bring all product options on installation day for you to choose from.
Yes, our devices come with an 18-month warranty that covers manufacturing defects and technical issues.
Installation
Yes, we provide free installation for all our security devices, including video doorbells, cameras, and alarm systems. Installation is included in the price of the product.
We offer installation services across Dublin, Cork, and surrounding areas such as Wicklow, Navan, Drogheda, Kildare, and more.
Installation typically takes between 40min to 2 hours, depending on the number of devices being installed and the complexity of the setup.
Yes, we offer free online consultations to help you decide on the best devices for your home. Additionally, on installation day, we bring all products and make recommendations based on your property’s needs.
If you are opting for a wired Video Doorbell, ensure there is an accessible power source or existing doorbell wiring near the installation location. For wireless devices, no special preparation is required.
If you need to reschedule, please contact us at least 24 hours in advance, and we will arrange a new date and time that works for you.
Yes, we can install wireless video doorbells that do not require existing wiring. They are battery-powered and easy to manage.
Yes, we can remove old systems, such as outdated doorbells, alarm system or cameras, during installation. Let us know in advance so our engineers can plan accordingly.
Yes, additional devices can be added later. Contact us, and we’ll arrange for an engineer to install and integrate the new devices into your system.
Yes, we offer comprehensive after-sales support. If you experience any issues with your devices, we’re here to help troubleshoot or arrange a call-out if needed.
Technical Support
To reset your device, press and hold the reset button (usually located on the back or bottom of the device) until you hear a prompt or see a flashing indicator light. Refer to the device’s user manual for specific instructions.
Reset the device and reconnect it through the app, following the instructions provided during the initial setup.
Reset the device, open the app, and select the “Add Device” option. Follow the step-by-step instructions to connect the device to the new Wi-Fi network.
Ensure motion detection and notifications are appropriately set. You can also turn off motion detection temporarily to preserve battery life.
Try using a different charger . Ensure the charging cable is properly connected and the device’s charging port is clean. If the issue persists, contact support for further assistance.
Press the pairing button on the chime, then press the doorbell button. The chime will emit a sound when successfully paired. If you experience issues, check the batteries in the chime or reset it before trying again.
Ensure notifications are enabled in both the device app and your phone settings. Check that the phone’s battery-saving mode is not restricting app activity. Update the app and phone software to the latest versions for optimal performance.
You can reset the device without physically removing it by deleting it from the app and re-adding it. Follow the app’s instructions for reconnection.
Check the motion detection settings in the app and ensure the detection area and sensitivity are configured correctly. Turn off “Human Body Filter” if you want the camera to detect vehicles or animals as well.
Open the app and select “Forgot Password” on the login screen. Follow the instructions to reset your password via your registered email address.
For safety reasons, our cameras are installed out of reach. If you need assistance with resetting or adjustments, you can schedule a call-out service.
If issues persist, you can contact our technical support team. For on-site assistance, a call-out service is available for €40.
Pricing and Warranty
Our video doorbells start at €160 for the wireless model and €170 for the wired model. Cameras range from €170 to €229, depending on the model and features. For more details, please refer to our catalog or contact us directly.
Yes, we provide bundle discounts when purchasing multiple products, such as a video doorbell and a camera. Contact us to discuss your specific needs and get a tailored quote.
Yes, all product prices include professional installation at no extra charge.
No, there are no monthly subscription fees. Our devices use local storage via SD cards or optional cloud storage, depending on the model.
We offer a 14-day refund policy for unused and undamaged products. Please contact us within this period if you wish to request a refund.
Yes, all our products come with an 18-month warranty. This covers manufacturing defects and hardware malfunctions.
Yes, existing customers are eligible for a 10% discount on upgrades to newer models or additional products.
The call-out service fee is €40. This applies to reconnection, troubleshooting, or adjustments not covered under warranty.
Replacement parts such as chimes, sensors, or SD cards are available for an additional fee. For example, a replacement chime costs €40, including delivery and installation.
If your product fails after the warranty period, we offer repair or replacement services at a discounted rate for our customers. Please contact us for more details.
We accept card payments or cash upon installation. Payment links can also be provided for convenience.
Troubleshooting
Reset the device by holding down the reset button (usually on the back or bottom of the device).
• Re-add the device to the app by following the on-screen instructions.
• Ensure your Wi-Fi network is 2.4GHz, as some devices do not support 5GHz networks.
Check your phone’s notification settings to ensure that the app notifications are allowed and not muted.
• Make sure the “Pop-up Notifications” and “Ringtone Alerts” are enabled in the app settings.
• Confirm that your phone’s software is up to date.
Adjust the motion detection sensitivity in the app settings.
• Use the “Alarm Zones” feature to focus detection on specific areas and avoid public roads or high-traffic areas.
• Activate the “Human Body Filter” if available on your device.
Check the SD card to ensure it is inserted correctly and has enough storage.
• Format the SD card using the app if the issue persists.
• Activate the motion detection feature in the app settings.
• Ensure your Wi-Fi signal is strong at the device’s location.
• Try restarting your router and reconnecting the device.
• If the device still disconnects frequently, consider using a Wi-Fi extender or booster.
• Turn off the motion detection for a few days to allow the battery to charge.
•If the issue persists, contact us for further assistance or replacement.
• Replace the batteries in the chime box and ensure it is within range of the doorbell.
• Test the chime box by pressing the manual button on top.
• If it still does not work, consider replacing the chime box.
• Ensure your device is online and connected to the app
• Check that your internet connection is stable.
• Reset the device and follow the steps in the app to reconnect it to the new Wi-Fi network.
• If you encounter issues, contact us for guidance or book a call-out service (€40).
• Confirm that motion detection is turned on in the app settings.
• Adjust the sensitivity or reconfigure the alarm zones to ensure proper coverage.
• Check the camera placement to avoid obstructions.
• Locate the SD card slot on the device (usually on the bottom or back).
• Remove the old SD card, and insert a new one (up to 128GB, unless stated otherwise).
• Format the new SD card using the app before use.
• Use a different charger to check if the issue persists.
• Ensure the charging cable is securely connected.
• If the battery still does not charge, contact us for further assistance or a replacement.
• Use the “Forgot Password” option on the app’s login page to reset your password.
• If you continue to face issues, contact us for support.
• Contact our technical support team for guidance or schedule a call-out service for in-person assistance.
Additional
Yes, most of our devices are compatible with Alexa and Google Assistant. However, specific models may require additional setup or updates. Please check the product description or contact us for compatibility details.
Absolutely! You can add more cameras, sensors, or other smart devices to your existing system. Contact us for assistance in integrating new products.
While some of our products support DIY installation, we provide professional installation services to ensure optimal performance. Installation is included in the price, so you don’t have to worry about additional charges.
Firmware updates are available through the device’s app. Navigate to the settings section in the app, select your device, and follow the prompts to install updates.
Our devices are designed to be securely mounted, reducing the risk of theft. However, we do not cover stolen or damaged devices under our warranty policy
Yes, you can manage multiple devices, such as doorbells, cameras, and alarms, from the same app. This provides seamless control and monitoring of your entire system.
Installation time depends on the number of devices and the complexity of the setup. Typically, installations take 1-2 hours for most systems.
Yes, our alarm systems can be configured to avoid false alarms triggered by pets. Let us know during installation, and we will adjust the settings accordingly.
Yes, all our cameras come with night vision capabilities to provide clear footage even in low-light or nighttime conditions.
Yes, your system can be relocated to a new property. Contact us for assistance in uninstalling and reinstalling your devices.
The range depends on the specific device. Typically, our devices detect motion within 8-10 meters. You can adjust sensitivity and detection zones in the app.
Yes, our wireless devices are battery-operated and will continue to function during power outages. However, Wi-Fi-dependent features may be affected unless you have a backup power source for your router.
Yes, you can link multiple phones or tablets to receive notifications from the same system. Family members can also have access to the app.
Use the “Forgot Password” option on the login page to reset your password. If you face issues, contact us for further assistance.
Yes, we provide full technical support after installation, including troubleshooting, guidance, and call-out services if needed.
At Aura Smart, we provide reliable, innovative, and eco-friendly security solutions designed to keep your home and business safe.
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