Returns & Refund Policy
Return conditions for DIY orders, completed installation services and the product warranty.
The short version
Unused DIY orders can be returned within 14 days of delivery, in their original packaging.
Completed installation services are non-refundable. We set up and test your devices with you first.
Every product we sell is covered by our 18-month warranty.
This is a summary. Read the full policy below for the terms.
Returns & Refunds – Aura Smart
🛒 DIY Products (Online Orders)
Customers have the right to return products within 14 days of delivery.
To be eligible:
- Items must be unused
- Returned in original packaging
Refunds will be processed once the item is received and inspected.
🔧 Installed Systems
For professionally installed systems, the installation service begins with customer approval.
By proceeding with installation, the customer agrees to waive their 14-day cancellation right, as the service is fully completed on-site.
Installation services are non-refundable once completed.
However, we always ensure full system setup, testing, and customer satisfaction before completion. If any issues arise, our team will provide full support and assistance.
🛡 Warranty
All products are covered by our 18-month warranty.