Shipping policy

Shipping Policy

This policy explains how Aura Smart delivers products ordered at aurasmart.ie.

Where we deliver

We deliver to addresses in Ireland. Professional installation is available in Dublin, Cork, Galway and County Meath. If you are outside these areas, contact us before ordering and we will confirm what we can offer.

Delivery cost

Delivery within Ireland is free. Any installation charge is shown separately at checkout or in your quote.

Delivery times

Orders are usually delivered within 4–7 working days of order confirmation. Delays can occasionally happen (for example due to stock, courier issues or public holidays). If we expect a delay, we will tell you and give you a new estimated date. If we do not deliver within 30 days (or a date agreed with you), you may cancel and receive a full refund.

Orders with installation

If you buy installation, we will contact you by phone or email to agree an installation date. Our installer may bring the products with them on the day, in which case no separate delivery is needed.

Tracking

When your order ships, we will email you a confirmation and tracking details where available.

Receiving your order

Please check your parcel when it arrives. If anything is damaged, missing or wrong, contact us within 48 hours if possible at info@aurasmart.ie or +353 1 592 4235 so we can put it right. This does not affect your statutory rights.

Ownership and risk pass to you when the goods are delivered to you or to a person you nominate.

Returns

You have 14 days to return items. Returns are free by post and a return label is included. See our Returns & Refund Policy.

Contact

Aura Smart (Aura Smart Limited), 24A Baggot Street Upper, Dublin D04 N528, Ireland · info@aurasmart.ie · Phone +353 1 592 4235 · WhatsApp +353 87 690 5805