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Terms of service

Terms of Service

Last updated: 2 November 2026

1. About us

This website, aurasmart.ie, is operated by Aura Smart (Aura Smart Limited), 24A Baggot Street Upper, Dublin D04 N528, Ireland. Company registration number: 771134. VAT number: IE4323648TH. Email: info@aurasmart.ie. Phone: +353 1 592 4235. WhatsApp: +353 87 690 5805.

These terms apply when you use our website, buy products from us, or book installation. Please read them before ordering. Nothing in these terms affects your statutory rights as a consumer under Irish and EU law, including the Consumer Rights Act 2022.

2. Our products and services

We sell smart-home and security products (such as smart locks, video doorbells, cameras and alarm panels) and offer professional installation in Dublin, Cork, Galway and County Meath. Product images are for illustration; small differences in colour or packaging may occur. Some products need a compatible door, power supply, Wi‑Fi or smartphone app — check the product page or ask us if unsure.

3. Prices and payment

Prices are shown in euro (€) and include VAT. Delivery in Ireland is free. Installation, where chosen, is priced separately and shown at checkout or in a written quote. We accept the payment methods shown at checkout (including cards, PayPal, Apple Pay and Google Pay). If a price is clearly wrong because of an error, we will contact you before accepting your order and you may cancel at no cost.

4. Your order

Your order is an offer to buy. A contract is formed when we email you confirming your order has been accepted. We may decline an order (for example, if an item is out of stock or the address is outside our service area); in that case we will refund any payment in full.

5. Delivery

We deliver within Ireland, usually in 4–7 working days. See our Shipping Policy. Risk passes to you on delivery.

6. Installation

  • We will agree an installation date with you. Please make sure someone aged 18+ is present, and that we have safe access, power and Wi‑Fi details where needed.
  • Our installers will take reasonable care. If installation cannot go ahead because of a problem at the property we could not reasonably foresee (e.g. an incompatible door), we will explain the options; you will not be charged for installation that is not carried out.
  • You are responsible for having permission to install devices at the property (e.g. landlord or management company consent).
  • Cameras and doorbells may record people. You are responsible for using them lawfully, including in line with GDPR guidance from the Data Protection Commission on home CCTV.

7. Your right to cancel (14 days)

If you buy online or by phone, you can cancel within 14 days without giving a reason:

  • Products: 14 days from the day you (or someone you name) receive the goods. Returns are free by post — a return label is included.
  • Installation services: 14 days from the day the contract is made. If you ask us to install within the 14 days, you agree that we may start early, and you acknowledge that once the installation has been fully carried out you will lose your right to cancel the service. If you cancel after we have started, you will pay a proportionate amount for work done.

To cancel, email info@aurasmart.ie or call +353 1 592 4235 with your order number (you may use the EU model cancellation form, but it is not required). We will refund you, including the original delivery cost, within 14 days of receiving the goods back (or proof you sent them), using your original payment method. You may be responsible for any reduced value caused by handling goods more than needed to check them. Full details are in our Returns & Refund Policy.

8. Warranty and faulty goods

Products we sell come with an 18-month Aura Smart warranty covering faults in materials and workmanship under normal use, and our installation work is covered for the same period. This is in addition to your legal rights: goods must be of merchantable quality, fit for purpose and as described, and if they are not you are entitled to a repair, replacement, price reduction or refund under the Consumer Rights Act 2022. The warranty does not cover damage from misuse, accidents, unauthorised modification or repair, or normal wear (such as batteries). To claim, contact us with your order number and a description of the problem.

9. Apps, accounts and third-party services

Many devices work through the manufacturer's app or cloud service. Those services are provided by the manufacturer under their own terms and privacy policy, and we are not responsible for their availability or changes. Keep your app login and device passwords secure.

10. Using our website

You agree not to misuse the website, including attempting to hack it, upload harmful code, or use it for unlawful purposes. Content on the site (text, images, logos) belongs to us or our licensors and may not be copied without permission. Links to other sites are for convenience; we are not responsible for their content.

11. Reviews and comments

If you submit a review or comment, it must be honest and lawful. We may remove content that is offensive, misleading or unlawful. By submitting it, you allow us to display it on our website and marketing.

12. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaching these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses. Security products reduce risk but cannot guarantee that a break-in, theft or damage will not happen, and we are not an alarm-monitoring service unless agreed in writing. Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited under Irish law.

13. Privacy

We handle your personal data as described in our Privacy Policy.

14. Events outside our control

We are not liable for delays caused by events beyond our reasonable control (e.g. severe weather, courier strikes, supply shortages). We will tell you and minimise the delay; if it is long, you may cancel for a full refund.

15. Changes to these terms

We may update these terms from time to time. The version in force when you place your order applies to that order.

16. Complaints and law

If you have a problem, please contact us first at info@aurasmart.ie or +353 1 592 4235 — we aim to resolve complaints quickly. You can also get advice from the Competition and Consumer Protection Commission (ccpc.ie) or European Consumer Centre Ireland (eccireland.ie). These terms are governed by Irish law and the Irish courts have jurisdiction. If you live elsewhere in the EU, you keep the protection of the mandatory consumer laws of your country.

17. Contact

Aura Smart (Aura Smart Limited), 24A Baggot Street Upper, Dublin D04 N528, Ireland · info@aurasmart.ie · Phone +353 1 592 4235 · WhatsApp +353 87 690 5805

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